Kisan Krushi Seva Kendra

TERMS & CONDITIONS

Effective Date: July 6, 2026

These Terms & Conditions (“Terms”) govern your access to and use of the website, services, products, communication channels, and digital platforms operated by Kisan Krushi Seva Kendra (“Company,” “Business,” “we,” “our,” or “us”). By accessing our website, contacting us through WhatsApp, Rich Communication Services (RCS), telephone, email, or by purchasing any product or service from us, you acknowledge that you have read, understood, and agree to comply with these Terms.

These Terms are intended to comply with applicable laws of India, including the Information Technology Act, 2000, applicable rules thereunder, consumer protection laws, and relevant guidelines issued by Meta Platforms, Inc. for WhatsApp Business messaging and applicable RCS messaging standards.

1. Introduction

Welcome to Kisan Krushi Seva Kendra.

Kisan Krushi Seva Kendra is committed to providing quality agricultural products, farming solutions, customer support, and related services through both offline and digital platforms. We strive to ensure that every interaction with our customers is transparent, secure, and compliant with applicable legal requirements.

These Terms establish the legally binding agreement governing your relationship with Kisan Krushi Seva Kendra whenever you access our website, communicate with us electronically, receive notifications through WhatsApp or RCS, request quotations, place orders, or utilize any services provided by us.

If you do not agree with any provision of these Terms, you should discontinue using our website and services immediately.

2. Definitions

For the purposes of these Terms:

“Business” refers to Kisan Krushi Seva Kendra.

“User”, “Customer”, or “You” refers to any individual, farmer, agricultural business, dealer, supplier, organization, or entity accessing or using our services.

“Website” includes our official website and any associated online portals operated by Kisan Krushi Seva Kendra.

“Services” include, but are not limited to:

  • Agricultural product information
  • Farming guidance
  • Product inquiries
  • Order assistance
  • Customer support
  • Promotional communications
  • WhatsApp Business messaging
  • RCS messaging
  • Email communication
  • Any future digital services introduced by Kisan Krushi Seva Kendra

“Content” means all text, graphics, logos, product information, images, videos, software, documentation, and other materials available through our website or services.

3. Acceptance of Terms

By using any service provided by Kisan Krushi Seva Kendra, you confirm that:

  • You have read these Terms carefully.
  • You understand your legal rights and obligations.
  • You agree to comply with all applicable laws.
  • You consent to receiving legitimate business communications where you have opted in or where otherwise permitted by law.
  • You will use our services responsibly and lawfully.

Continued use of our services constitutes ongoing acceptance of these Terms.

4. Description of Services

Kisan Krushi Seva Kendra offers agricultural-related products and customer services, which may include:

  • Agricultural inputs
  • Seeds
  • Fertilizers
  • Crop protection products
  • Farming accessories
  • Agricultural guidance
  • Product availability updates
  • Quotations
  • Customer support
  • Order assistance
  • Promotional campaigns
  • Educational information for customers
  • Digital communication through WhatsApp Business API and RCS

Our services may evolve over time. We reserve the right to modify, suspend, expand, or discontinue any service without prior notice whenever necessary.

Nothing contained in these Terms guarantees continuous availability of every product or service.

5. Eligibility

To use our services, you represent that:

  • You are legally capable of entering into binding agreements.
  • Information provided to us is accurate.
  • You will not impersonate another individual or organization.
  • You will comply with all applicable Indian laws.
  • You will not use our services for unlawful or fraudulent purposes.

If services are used on behalf of an organization, you confirm that you possess authority to bind that organization to these Terms.

6. Account Registration

Certain digital services may require account creation or submission of personal information.

You agree that:

  • All information provided is accurate.
  • Contact details remain current.
  • Login credentials, where applicable, are kept confidential.
  • Unauthorized access must be reported immediately.
  • You are responsible for activities occurring through your account unless caused by our negligence.

We reserve the right to suspend or terminate accounts containing inaccurate, misleading, fraudulent, or incomplete information.

7. User Responsibilities

Every user agrees to:

  • Use services honestly and responsibly.
  • Provide accurate information.
  • Respect applicable laws.
  • Maintain confidentiality of account credentials.
  • Avoid abusive or unlawful conduct.
  • Cooperate during verification processes where necessary.

Users shall not:

  • Upload malicious software.
  • Attempt unauthorized access.
  • Interfere with website functionality.
  • Copy proprietary material without permission.
  • Violate intellectual property rights.
  • Send spam through our communication systems.
  • Misuse WhatsApp or RCS messaging received from Kisan Krushi Seva Kendra.
  • Engage in fraudulent purchasing activities.
  • Misrepresent product availability or pricing.

Failure to comply may result in suspension or termination of services.

8. Payment & Billing Terms

Where purchases are made through Kisan Krushi Seva Kendra:

  • Prices are displayed in Indian Rupees (INR).
  • Applicable taxes shall be charged as required by law.
  • Payment methods may include cash, bank transfer, UPI, cards, or other approved methods.
  • Orders are processed only after applicable payment verification unless otherwise agreed.
  • We reserve the right to reject suspicious transactions.
  • Invoices shall be generated where applicable.
  • Pricing errors may be corrected before order fulfillment.
  • Refund eligibility shall be determined according to our applicable refund or cancellation policies and relevant consumer protection laws.

Failure to complete payment may delay or cancel order processing.

9. Subscription Renewal & Termination

Where Kisan Krushi Seva Kendra offers subscription-based services, newsletters, maintenance plans, or recurring communications:

  • Users may subscribe voluntarily.
  • Renewal terms will be communicated at the time of enrollment.
  • Users may unsubscribe from marketing communications using available opt-out mechanisms.
  • Business-critical notifications may continue where legally required.
  • We reserve the right to discontinue subscriptions where misuse, fraud, or policy violations occur.

Termination of subscriptions does not automatically cancel completed purchases or outstanding payment obligations.

10. Use of WhatsApp Official API & RCS

Kisan Krushi Seva Kendra utilizes official digital communication channels, including the WhatsApp Business Platform and Rich Communication Services (RCS), to improve customer service and communication efficiency.

By opting to receive communications through these platforms, you acknowledge and agree that:

  • Messages may include order confirmations, product inquiries, quotations, appointment reminders, delivery updates, invoices, support responses, service notifications, educational information, and promotional messages where permitted.
  • Marketing messages are sent only where you have provided consent or where otherwise permitted under applicable law.
  • You may opt out of promotional communications at any time by following the instructions provided or by contacting us.
  • Message delivery depends on the availability and proper functioning of third-party networks, telecommunications providers, and platform operators.
  • Kisan Krushi Seva Kendra does not guarantee uninterrupted, error-free, or immediate delivery of messages.
  • You agree not to misuse our WhatsApp or RCS channels by sending unlawful, abusive, fraudulent, offensive, misleading, or malicious content.
  • We reserve the right to suspend or restrict communications where misuse, policy violations, or suspected fraudulent activity is identified.
  • Our use of WhatsApp Business API and RCS services is intended to comply with applicable platform policies, Indian laws, and industry standards regarding customer communication, privacy, and consent.

Users remain responsible for ensuring that the mobile number provided to Kisan Krushi Seva Kendra is accurate, active, and belongs to them or that they are authorized to receive communications on that number.